Orders & shipping
Where do you ship?
We ship to all 50 US states, Washington, D.C. and APO/FPO/DPO military addresses. We do not ship internationally at this time.
How much is shipping?
Standard Shipping is free on all orders (5–8 business days). Express Shipping is $9.99 (2–4 business days). Orders are processed within 1–3 business days.
How can I track my order?
You will receive a tracking number by email as soon as your order ships.
Returns
What is your return policy?
You can return most unused items within 30 days of delivery. See our Refund & Returns Policy for details.
My item arrived damaged. What should I do?
Email us within 7 days of delivery with your order number and photos, and we will send a replacement or refund.
Payments
Is checkout secure?
Our site uses HTTPS encryption. Online payment at checkout is not open yet; accepted payment methods will be listed on our Payment Methods page before we accept orders. We will never store your full card number.
Still have questions?
Email us at support@pomixashop.com – we reply within 1 business day.