Privacy Policy
Last updated: November 11, 2026
This Privacy Policy describes how Pomixa (“we”, “us”, “our”), operator of pomixashop.com, collects, uses and shares your personal information when you visit or make a purchase from our website.
Information we collect
| Category | Examples | Source | Purpose |
|---|---|---|---|
| Identifiers and contact details | Name, email address, shipping and billing address, phone number (if you provide one) | You | Process and deliver orders, support, returns |
| Commercial information | Items purchased, order history, return and refund requests | You, our systems | Fulfill orders, accounting, customer service |
| Internet and device activity | IP address, browser type, pages requested, and cookies needed to keep your cart and account working | Automatically, via cookies and server logs | Operate and secure the site, prevent fraud |
| Approximate location | Region derived from IP address in server logs, or from your shipping address | Automatically, you | Security, fraud prevention, shipping |
| Communications | Emails and messages you send us | You | Respond to you |
Payment information. Online payment is not yet available on this site, and we do not collect or store card numbers. We will update this policy before payment is enabled.
How we use your information
- To process and deliver your orders, including payment once online payment is available, shipping and returns.
- To communicate with you about your order and respond to your questions.
- To prevent fraud and keep our website secure.
- To improve our website and products.
How we share your information
We share personal information only with service providers that help us run our store, and only as needed for their services:
| Recipient | Purpose | Data shared |
|---|---|---|
| Cloud hosting provider (DigitalOcean) | Website hosting and infrastructure | Data stored on the site, such as order and account details and server logs |
| Fulfillment and warehouse partner | Packing, shipping and returns | Name, delivery address, phone number, items ordered |
| Shipping carriers | Delivering your order | Name, delivery address, phone number |
| Domain and email forwarding provider (Namecheap) | Receiving and forwarding the emails you send to our support address | Emails you send to our support address |
We will update this policy before we enable payment processors or advertising tools, and add the relevant categories of recipients here. We may also disclose information when required by law or to protect our rights and the security of our site.
Do Not Sell or Share My Personal Information
In the past 12 months we have not sold or shared personal information. We do not sell your personal information for money. See also our Do Not Sell or Share page. We currently do not use advertising tools that share your personal information for cross-context behavioral advertising. If that changes, we will update this policy first.
You have the right to opt out of the sale or sharing of your personal information. To make a request, email support@pomixashop.com with the subject line “Do Not Sell or Share”.
Cookies
We use cookies that are needed to keep your cart working and remember your preferences. You can control cookies through your browser settings; disabling them may affect some site features.
Data retention
- Order records: kept for the period required for tax, accounting and legal purposes.
- Support emails and messages: kept only as long as needed to handle your request and any follow-up, then deleted.
- Account information: kept while your account is active; you may ask us to delete it at any time, subject to the obligations above.
- Server logs: kept for a limited period for security and troubleshooting.
Sensitive personal information
We do not knowingly collect sensitive personal information, and we do not use or disclose it for purposes beyond those permitted by law.
Your rights
Depending on where you live (for example California under the CCPA/CPRA), you may have the right to:
- know what personal information we collect, use and disclose;
- access a copy of your personal information;
- correct inaccurate personal information;
- delete your personal information, subject to legal exceptions;
- opt out of the sale or sharing of your personal information; and
- not be discriminated against for exercising these rights.
How to make a request. Email support@pomixashop.com with your request and the email address used for your order. We may need to verify your identity before acting on a request, for example by matching details to your order.
Response time. We will confirm receipt of your request within 10 business days and respond within 45 days. If we need more time, we may extend this by up to another 45 days and will tell you why.
Authorized agents. You may use an authorized agent to make a request for you. We may ask for proof that the agent has your permission, such as a signed authorization, and may ask you to verify your identity directly with us.
Children
Our website is not intended for children under 13, and we do not knowingly collect their personal information. We do not sell or share the personal information of anyone under 16.
Security
Our website uses HTTPS encryption, and we take reasonable measures to protect your information. No method of transmission over the internet is 100% secure.
Changes to this policy
We may update this policy from time to time. The updated version will be posted on this page with a new “Last updated” date.
Contact us
Pomixa
Business address: 26700 County Road 835, Clewiston, FL 33440, United States
Fulfillment & returns center (separate from our business address): 3731 W Warner Ave, Unit B10, Santa Ana, CA 92704, United States
Email: support@pomixashop.com
Phone: +1 (808) 857-3175